Refund policy

Returns

You may request a return of an eligible Cloud Comforter within 30 days of the date it was delivered.

To be eligible, the comforter must be unused, undamaged and returned in its original packaging. Please contact us through our Contact Us page before sending a return so that we can provide the correct return instructions.

Customers are responsible for arranging and paying the full cost of return postage. We recommend using a tracked service, as we cannot issue a refund for a return that does not reach us.

Refunds

We will inspect your return after it arrives. If the return is eligible and approved, we will issue a full refund to your original payment method. Your bank or payment provider may take additional time to process the refund.

Damaged, faulty or incorrect items

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect. Include your order number and clear photographs so we can review the issue and provide the appropriate solution.

Exceptions

Items that have been used, damaged after delivery, returned outside the return period or sent without their original packaging may not be eligible for return. This policy does not affect any statutory rights that apply to your purchase.