Shipping policy

SHIPPING POLICY

Where we ship

We currently ship internationally, though there are a small number of countries we are unable to ship to at the moment. We’re working to expand this, and you can view the current list of unavailable countries here.

If you're moving or travelling, make sure to order with enough lead time for delivery.

Shipping options

Standard Shipping
Carriers: We work with a range of trusted international and local delivery partners depending on your destination
Delivery: Estimated delivery times vary by country and will be shown at checkout
Cost: Shipping rates are calculated at checkout based on your location and order

We automatically select the best available shipping partner for your destination.

Express Shipping
Delivery: Faster shipping options may be available for selected countries and will be shown at checkout
Cost: Calculated at checkout

Please note that international orders may be subject to customs fees, import duties, or local taxes depending on your country. Where possible, we aim to cover or calculate these costs upfront to help avoid unexpected charges.

International Shipping
We ship worldwide and work with trusted shipping partners to deliver your order as efficiently as possible. Delivery times and shipping costs vary depending on the destination and will be shown at checkout. Where available, faster shipping options may also be offered.

Please note that customs duties, import taxes, and local handling fees may apply depending on your country and are the responsibility of the customer. Where possible, we aim to cover or calculate these costs upfront to help avoid unexpected charges.

Processing times

Orders are processed within 1–5 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM ET start processing the next business day. During busy periods like holidays or sales, processing may take a little longer - we'll keep you updated by email.

Address changes

Double-check your shipping address at checkout. If you need to change or cancel, email help@lullor.com as soon as possible. Once fulfilment starts, we can't guarantee changes, and we can't reroute packages already in transit.

Split shipments

If your order has multiple items, they may ship separately from different facilities. You'll get a tracking email for each package.

Tracking

You'll receive a tracking link by email once your order ships. If you don't see it, check your spam folder. If it’s still not there email help@lullor.com and we'll resend it.

Damaged, lost, or missing orders

Damaged on arrival: Email help@lullor.com within 48 hours with your order number and photos of the packaging and product.

Marked as delivered but not received: Check with neighbours, building management, or your mailroom first. If you still can't find it after 48 hours, contact us and we'll investigate with the carrier.

Stolen packages: We'll do our best to help, but replacements for theft can't be guaranteed.

If your item is damaged or marked delivered but not received, please contact us within 7 days at help@lullor.com. After 7 days, we may not be able to investigate or take responsibility for the delivery.

Returned-to-sender packages

If a package comes back to us due to an incorrect address or failed delivery attempts, we'll refund your order minus the original shipping cost. Reshipments may require an additional shipping fee.

Packaging

We care about how your order arrives and what happens to the packaging after. Our packaging is designed to protect your products while keeping waste to a minimum.

Need help?

Email us at help@lullor.com - we're quick, friendly, and actually helpful.