Shipping policy

SHIPPING POLICY

Last updated: 29 August 2026

Lullor Limited ships to the destinations available at checkout. Available delivery methods, estimated timeframes and charges are displayed before payment.

ORDER PROCESSING

Orders may require processing before dispatch. Processing time is separate from the delivery estimate unless checkout expressly states otherwise.

Orders are not normally processed or dispatched on weekends or UK public holidays.

During sales, product launches, holidays or periods of unusually high demand, processing may take longer. We will contact you if a material delay affects your order.

DELIVERY ESTIMATES

Most orders are estimated to arrive within 6 to 15 business days, depending on the destination and delivery option selected at checkout.

Business days exclude weekends and public holidays.

Delivery timeframes are estimates and are not guaranteed unless we expressly confirm a guaranteed service in writing. Customs inspections, severe weather, courier disruption, peak periods and circumstances outside our reasonable control may cause delays.

We will deliver orders within the period agreed with the customer and in accordance with applicable consumer law.

SHIPPING CHARGES

Shipping charges are calculated and displayed at checkout before payment.

Different rates may apply depending on:

  • Delivery country

  • Product and parcel size

  • Selected delivery speed

  • Order quantity

  • Local courier availability

CUSTOMS, IMPORT DUTIES AND TAXES

The treatment of import duties and taxes will be shown at checkout where supported.

If duties and taxes are not collected at checkout, the recipient may be responsible for charges imposed by the destination country. Lullor Limited does not control these charges.

Customers are responsible for ensuring that products can legally be imported into their destination country.

ORDER TRACKING

When tracking is available, we will send tracking information to the email address used for the order.

Tracking information may take several business days to update after dispatch. In some destinations, tracking may be limited or transferred to a local delivery partner.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Contact help@lullor.com immediately if you notice an error. We cannot guarantee an address change after processing or fulfilment has begun.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete or inaccessible delivery details supplied by the customer. Additional shipping charges may apply if an order must be resent.

MULTIPLE PARCELS

Items from the same order may be dispatched separately and may arrive at different times. Receiving one parcel does not necessarily mean the entire order has been delivered.

DELIVERY DELAYS

If tracking has not updated or your parcel has not arrived within the expected timeframe, contact help@lullor.com with your order number.

A delay does not automatically mean the parcel is lost. We may need to investigate with the courier before offering a replacement or refund.

LOST PARCELS

If a parcel is confirmed as lost by the courier, we will provide an appropriate resolution, which may include a replacement or refund.

We may require confirmation of the delivery address and reasonable cooperation with the courier’s investigation.

DELIVERED BUT NOT RECEIVED

If tracking shows that an order was delivered but you cannot find it:

  • Check all safe places around the property

  • Ask members of your household

  • Check with neighbours, reception or building management

  • Contact the courier

  • Contact us at help@lullor.com

We will review the available delivery evidence and assist with a courier investigation where appropriate.

DAMAGED ORDERS

If your parcel or product arrives damaged, contact help@lullor.com promptly. Include your order number and clear photographs of the product, parcel, shipping label and damage.

Do not discard the product or packaging until we confirm that it is no longer required.

REFUSED AND UNCLAIMED DELIVERIES

Customers are responsible for accepting or collecting their parcels.

If an order is returned because delivery was refused, the parcel was not collected, customs charges were not paid or the address was incorrect, reasonable outbound and return shipping costs may be deducted from any refund where permitted by law.

CANCELLATIONS

You may request cancellation before dispatch. We will make reasonable efforts to cancel the order, but this cannot be guaranteed once processing or fulfilment has started.

If an order has already been dispatched, it will be handled under our Returns and Refund Policy. Your statutory cancellation rights are not affected.

CONTACT

Email: help@lullor.com
Business: Lullor Limited