Shipping policy

Order processing and delivery

We ship most orders promptly. Delivery typically takes 8–15 days, depending on the destination and local carrier conditions. Delivery estimates are not guaranteed and may be affected by customs, severe weather, public holidays or other events outside our control.

Standard shipping is free on all orders unless a different charge is clearly shown at checkout.

Pre-orders and estimated shipping dates

If an item in your order has an estimated shipping date, the entire order will be sent together on that date. Please place separate orders if you would like available items to be dispatched separately.

Order tracking

When tracking is available, we will send tracking details to the email address used for the order. Please allow time for the carrier to activate the tracking information.

Address accuracy

Please check your delivery address carefully before completing your purchase. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing.

International orders

International delivery times vary by location. Customers are responsible for any import duties, taxes or customs charges that may apply in the destination country, unless these are collected at checkout.

Delays or missing deliveries

If your order has not arrived within the expected delivery window, please contact us through our Contact Us page with your order number so we can investigate.